istana 62Privacy Policy
This page describes what we collect when you use istana 62 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to comply with financial regulations. Your data is encrypted, stored securely, and never shared with third parties except where required by law or to process your transactions.
We operate istana 62 in compliance with applicable data protection and financial regulations in the jurisdictions where our services are available. This policy explains your rights regarding your data, how long we retain it, and how to contact us if you have concerns about privacy.
By using istana 62, you consent to the data practices described in this policy. If you do not agree with how we handle your data, you may close your account and request deletion of your information, subject to legal retention requirements.
What Data We Collect on istana 62
When you register an account on istana 62, we collect your email address, phone number, and password. During identity verification (required before your first withdrawal), we collect your full name, date of birth, KTP number, and a scan of your identity document. We also collect your residential address and proof of address (utility bill or bank statement).
When you deposit or withdraw funds, we collect transaction details including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), amount, timestamp, and transaction ID. We do not store your full payment card or bank account number on our servers; payment processing is handled by PCI-compliant third-party gateways.
We collect activity logs of all your actions on istana 62: logins, bets placed, game sessions, withdrawals, and support interactions. We also collect technical data including your IP address, device type, browser, and operating system. This data helps us detect fraud, investigate disputes, and improve platform performance.
How We Use Your Data
We use your data for the following purposes: account verification and compliance with Know-Your-Customer (KYC) regulations; processing deposits and withdrawals; detecting and preventing fraud; investigating disputes and game settlement questions; communicating with you about account status, promotions, and service updates; and improving istana 62 platform performance and user experience.
We do not sell your personal data to third parties. We may share your data with payment processors (to complete transactions), fraud-detection services, and legal authorities (if required by law or court order). We may also share anonymized, aggregated data with analytics partners to understand platform usage trends.
During peak seasons—Liga 1 (August–May), Piala AFF (December), Idul Fitri, and Idul Adha holidays—we may increase monitoring of account activity to detect suspicious patterns. This monitoring is automated and does not involve manual review of your personal data unless fraud is suspected.
Data Storage and Security
We store your data on encrypted servers located in multiple jurisdictions. Our servers may sit outside your country of residence; by using istana 62, you consent to international data transfer. We use industry-standard encryption (TLS 1.2+) for all data in transit and at-rest encryption for stored data.
We implement access controls, firewalls, and intrusion-detection systems to protect your data from unauthorized access. Our staff access your data only when necessary to process transactions, investigate disputes, or provide support. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We retain your data for as long as your account is active, plus seven years after account closure (to comply with financial regulations). After this period, we delete or anonymize your data. If you request account deletion before this period, we retain only the minimum data required by law.
Your Rights Regarding Your Data on istana 62
You have the right to access your personal data held by istana 62. Contact our support team with a data-access request, and we will provide a copy of your data within 30 days. You have the right to correct inaccurate data; log into your account and update your profile, or contact support for assistance.
You have the right to request deletion of your data, subject to legal retention requirements. If you close your account and request data deletion, we will delete non-essential data immediately and retain only the minimum required by financial regulations (typically seven years). You have the right to object to certain data processing; contact support to discuss your concerns.
You have the right to data portability—we can provide your data in a machine-readable format for transfer to another service. Contact support with a portability request, and we will provide your data within 30 days.
Third-Party Services and Links
Our istana 62 platform integrates with third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), live-dealer providers, and analytics services. These third parties have their own privacy policies; we are not responsible for their data practices. We recommend reviewing their policies before providing your data.
Our website may contain links to external sites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.
Contact Us About Privacy
If you have questions about our privacy practices, concerns about your data, or wish to exercise your rights, contact our support team via in-app chat, email, or phone. We respond in Bahasa Indonesia, English, and Mandarin during business hours (08:00–22:00 Jakarta time, Monday–Sunday). For urgent privacy concerns, submit a support ticket, and our data-protection team will follow up within 48 hours.
We review and update this privacy policy periodically to reflect changes in our practices and applicable law. We will notify you of material changes via email or in-app notification. Your continued use of istana 62 after such changes constitutes your acceptance of the updated policy.